Terms of Service

Chaotic Pear Inc. (“Chaotic Pear”, “we”, “us”, “our”) provides Lumi (“Lumi”), a Gmail add-on and related websites and services (collectively, the “Services”).

Effective date: 5/5/2026Last updated: 5/5/2026

Chaotic Pear Inc. · 2026

Acceptance of these Terms

These Terms of Service ("Terms") govern your access to and use of the Services. By accessing or using any part of the Services, you agree to these Terms. If you do not agree, do not use the Services.

If you are using Lumi on behalf of an organization (for example, a business or Google Workspace domain), you represent that you have authority to bind that organization, and "you" includes the organization.

Eligibility

You must be at least 18 years old (or the age of majority where you live) to use the Services.

The Services

Lumi is a Gmail add-on that helps you manage email workflows such as reminders, reply tracking, follow-ups, snoozing emails, and inbox pause features. Features may change over time as we improve the Services.

Accounts and Google Sign-In

Lumi uses Google sign-in (OAuth). You are responsible for maintaining the confidentiality of your Google account and for all activity that occurs through your use of the Services.

You may revoke Lumi's access at any time via your Google Account permissions and by uninstalling the add-on.

Plans, Free Trial, Billing, and Refunds

5.1 Free trial
Lumi offers a 14-day free trial that provides full access to the Services. No credit card is required to start the free trial.

5.2 Paid plans
After your free trial, you may choose a paid plan. Current pricing is displayed on our Website or within the Services, including monthly and annual subscription options.

5.3 Payments
Payments for paid plans are processed by a third-party payment processor (currently Stripe). By subscribing, you authorize us (through Stripe) to charge your selected payment method for subscription fees, taxes (if applicable), and any amounts due.

5.4 Auto-renewal
Unless you cancel before the end of your billing period, subscriptions renew automatically (monthly subscriptions renew each month; annual subscriptions renew each year).

5.5 Cancellation
You can cancel renewal through your account settings or other method we provide. If you cancel, you will retain access to paid features until the end of your current billing period. You may also stop using the Services at any time by uninstalling the add-on and revoking access via your Google Account.

5.6 30-day money-back guarantee (first-time refund only)
We offer a 30-day money-back guarantee for first-time subscribers. The 14-day free trial is separate from the Refund Window, which begins only after your first paid charge.

Window: You may request a refund within 30 calendar days of your first paid charge for Lumi (the “Refund Window”).
One per account: This refund is available once per Gmail account. If a Gmail account has already received a refund under this policy, it is not eligible for additional refunds.
How to request: Refund requests must be submitted to [info@inboxlumi.com]from the Gmail account associated with the subscription (or with sufficient information for us to verify ownership).
After the Refund Window: Refunds are not available after the 30-day Refund Window, except where required by law.
Special circumstances: If you believe there is an exceptional situation, contact support. We may review requests at our discretion, but this does not change the one-time nature of the standard refund policy.

Permitted Use and Restrictions

You agree not to, and not to allow others to:

1. Reverse engineer, decompile, or attempt to discover source code or underlying algorithms of the Services (except where prohibited by law).

2. Modify, create derivative works from, copy, resell, or rent the Services.

3. Access the Services in order to build a competing product.

4. Use the Services for unlawful, harmful, or abusive purposes, including spamming, phishing, or violating others' rights.

5. Interfere with or disrupt the Services, including bypassing security or usage limits.

6. Remove or obscure proprietary notices.

Your Content and Responsibilities

You are responsible for the emails and content you send, receive, or process using Gmail and Lumi. Emails may contain personal information of third parties. You represent that you have the rights and appropriate authority to process such information using the Services.

Intellectual Property

Chaotic Pear and its licensors own all rights, title, and interest in and to the Services, including all software, trademarks, logos, and related intellectual property.

We grant you a limited, non-exclusive, non-transferable, revocable license to use the Services for your internal business or personal use, in accordance with these Terms.

Third-Party Services and Google Ecosystem

The Services integrate with Google products (including Gmail and Google Workspace). Your use of Google services is governed by Google's terms and policies. We are not responsible for third-party services and do not control changes made by those services.

Trademark notice: Gmail is a trademark of Google. Chaotic Pear and Lumi are not affiliated with or endorsed by Google.

Privacy

Our Privacy Policy explains how we collect, use, and protect personal information. By using the Services, you agree to the Privacy Policy.

Service Availability, Changes, and Updates

We may modify, suspend, or discontinue parts of the Services at any time, including adding or removing features. We may also release updates that you must accept to continue using certain features.

Disclaimer of Warranties

The Services are provided "as is" and "as available", without warranties of any kind, express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

We do not warrant that the Services will be uninterrupted, timely, secure, or error-free, or that reminders, labels, or auto-replies will always operate without delay or delivery failures.

Some jurisdictions do not allow certain disclaimers, so some of the above may not apply to you.

Limitation of Liability

To the maximum extent permitted by law, Chaotic Pear (and its directors, officers, employees, contractors, and licensors) will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or any loss of profits, revenue, data, goodwill, or business opportunities.

To the maximum extent permitted by law, Chaotic Pear's total liability for any claim will not exceed the total subscription fees you paid during the current billing period immediately preceding the event giving rise to the claim.

Some jurisdictions do not allow limitations of liability, so some of the above may not apply to you.

Indemnity

You agree to indemnify and hold harmless Chaotic Pear and its affiliates, directors, officers, employees, and contractors from and against any claims, damages, liabilities, losses, and expenses (including reasonable legal fees) arising from:

• Your misuse of the Services.

• Your violation of these Terms.

• Your violation of any law or third-party rights.

Termination

You may stop using the Services at any time by cancelling your subscription, uninstalling the add-on, and revoking access via your Google Account permissions.

We may suspend or terminate your access at any time if we believe you violated these Terms, your use poses a security risk, or we are required to do so by law.

Upon termination, your right to use the Services stops immediately. Sections that by their nature should survive termination will survive, including intellectual property, disclaimers, limitation of liability, indemnity, and dispute provisions.

Dispute Resolution, Governing Law, and Venue

16.1 Informal resolution first
Before starting a legal proceeding, you agree to contact us and attempt to resolve the dispute informally by emailing [info@inboxlumi.com].

16.2 Governing law and venue
These Terms are governed by the laws of Ontario, Canada, and applicable federal laws of Canada, without regard to conflict of laws principles.

Unless prohibited by law, you agree that any dispute, claim, or proceeding arising out of or relating to these Terms or the Services will be brought exclusively in the courts located in Ontario, Canada, and you consent to their jurisdiction.

Changes to these Terms

We may update these Terms from time to time. We will post updated Terms and revise the "Last updated" date. Continued use of the Services after changes become effective constitutes acceptance of the updated Terms.

General Terms

• Severability: If any provision is found unenforceable, the remainder will remain in effect.

• Assignment: You may not assign these Terms without our consent. We may assign these Terms as part of a merger, acquisition, or sale of assets.

• Entire agreement: These Terms and the Privacy Policy form the entire agreement between you and Chaotic Pear regarding the Services.

• No waiver: Failure to enforce a provision is not a waiver.

Contact

Chaotic Pear Inc.

Ontario, Canada

Email: info@inboxlumi.com

Questions about our terms? Reach out at Contact Us. We aim to respond within 2 business days.