Privacy Policy

Chaotic Pear Inc. (“Chaotic Pear”, “we”, “us”, “our”) provides Lumi (“Lumi”), a Gmail add-on that helps users manage reminders, reply tracking, follow-ups, snoozed messages, and inbox pause features within Gmail.

Effective date: 5/5/2026Last updated: 5/5/2026

Chaotic Pear Inc. · 2026

Scope and Acceptance

This Privacy Policy explains how Chaotic Pear collects, uses, stores, and discloses personal information when you:

• Visit our website(s) (the "Website"); and

• Install or use the Lumi Gmail add-on and related services (collectively, the "Services").

By using the Services, you agree to this Privacy Policy.

Who We Are

Company: Chaotic Pear Inc.

Location: Ontario, Canada

Product: Lumi (a Gmail add-on)

What Lumi Is

Lumi is a Gmail add-on that runs inside Gmail. Depending on how you use it, Lumi can help you:

• Set reminders on emails.

• Label outcomes such as Awaiting Reply, Follow-Up, or Snoozed.

• Manage focus features such as Pause Inbox, Auto-Resume, and Auto-Reply while paused .

Key Privacy Principles

• We use Google sign-in (OAuth). We do not receive or store your Gmail password.

• We do not sell personal information.

• We aim to request and use only the permissions needed to provide the Services.

• You can remove Lumi's access at any time through your Google Account permissions and by uninstalling the add-on.

Information We Collect

A) Information you provide directly
You may provide:
Account information: name and email address associated with your Google account (as provided by Google).
Communications: information you include when you contact us for support.

B) Information collected automatically (Website)
When you visit the Website, we may collect:

device and browser information, IP address, and log data;
usage data (pages viewed, referral URLs, approximate session duration); and
cookies or similar technologies (see Section 12).

C) Information processed through Gmail to provide the Services
When you use Lumi inside Gmail, Lumi may process Gmail data to perform the actions you request, such as setting reminders, labeling threads, pausing/resuming inbox behavior, and sending auto-replies while paused.

Depending on the features you use and the permissions you grant, this may include:

Email metadata such as sender/recipient addresses, subject lines, timestamps, message or thread identifiers, and label information; and
Limited message content where necessary to provide core functionality (for example, identifying whether a reply occurred in a thread or sending an auto-reply message you configured).

We design Lumi to process the minimum information needed to provide the Services.

Your control: You can revoke Lumi's access at any time via your Google Account security settings and by uninstalling the add-on.

D) Subscription and billing status
We use Stripe to process payments for paid plans. We may store subscription status information in our systems (for example, plan type, trial status, renewal dates, and access expiration) to manage your access to paid features.

Chaotic Pear does not store full payment card numbers. Payment details are handled by Stripe, subject to Stripe's privacy practices.

Free Trial

Lumi may offer a 14-day free trial that provides full access to the Services. A credit card is not required to start the free trial. After the trial, you may choose a paid plan to continue using the Services

How We Use Information

We use personal information to:

provide and operate Lumi features (reminders, labels, snooze, inbox pause, auto-resume, and auto-reply while paused);
authenticate users and maintain account access;
manage subscriptions, billing status, and access to the Services;
communicate with you about service updates and administrative messages;
improve performance, troubleshoot issues, and maintain security; and
comply with legal obligations and enforce our terms.

Consent and Canadian Privacy Considerations

Chaotic Pear is based in Ontario, Canada. We follow applicable Canadian privacy law principles (including PIPEDA where applicable). We collect, use, and disclose personal information with your consent, except where permitted or required by law.

You may withdraw consent by discontinuing use of Lumi and uninstalling the add-on. Some features may not function without certain permissions.

How We Share Information

We do not sell personal information.
We may share information in the following limited cases:

A) Service providers (processors)
We may use service providers to help operate the Services (for example, hosting and payment processing). These providers are authorized to process personal information only as necessary to provide services to us.
Payment processing: Stripe.

B) Google services
Lumi relies on Google services for authentication and Gmail add-on functionality. Google may process certain data as part of providing Google services, subject to Google’s own privacy policies.

C) Legal and safety:
We may disclose information to comply with law, respond to valid legal requests, protect our rights, prevent fraud or abuse, or protect users and the public.

D) Business transactions:
If Chaotic Pear is involved in a merger, acquisition, or sale of assets, information may be transferred as part of that transaction, subject to appropriate safeguards.

International Transfers

Our service providers and infrastructure may store or process information outside Canada (for example, in the United States or other jurisdictions). When information is processed outside Canada, it may be subject to the laws of those jurisdictions. We take reasonable steps to ensure appropriate safeguards are in place.

Data Retention

We retain personal information only as long as necessary to:

provide the Services and maintain your account;
manage billing and business records;
resolve disputes and enforce agreements; and
meet legal requirements.

When information is no longer required, we take steps to delete or de-identify it, unless retention is required by law.

Security

We use administrative, technical, and physical safeguards designed to protect personal information. No system is perfectly secure, but we take reasonable steps to protect your information from unauthorized access, disclosure, alteration, or destruction.

Cookies and Similar Technologies

We may use cookies and similar technologies on our Website to remember preferences and understand Website usage. You can manage cookies through your browser settings. Disabling cookies may affect parts of the Website.

Your Choices and Access Rights

Depending on your location and applicable law, you may have the right to:

request access to personal information we hold about you;
request corrections; and
request deletion, subject to legal and operational limits.

To exercise these rights, contact us using the information in Section 16.

Third-Party Links

The Website may contain links to third-party sites. We are not responsible for third-party privacy practices. Review their privacy policies before providing information.

Contact Us

Privacy Contact
Chaotic Pear Inc.
Ontario, Canada
Email: info@inboxlumi.com

Changes to This Policy

We may update this Privacy Policy from time to time. We will post the updated version and revise the "Last updated" date. If changes are material, we may provide additional notice.

Questions about our privacy practices? Reach out at Contact Us. We aim to respond within 2 business days.